COMPLAINTS Request calculation of funds required to complete settlement Please submit this request if you require us to assist in calculating the final cash deposit required from you. Note that the estimate provided by us will be subject to your lender's confirmation of the amount they will advance. As we do not control how your lender calculates stamp duty and their other fees and charges, please contact them directly for any follow up enquiries. Name * Email * What should the Settlement Date be? Enquiry * Select date you wish to extend the loan approval due date to We recommend an extension of at least 1 week. You should contact your lender for further advice. Message The finance clause expires on and my finance has not been approved. I wish to end the contract of sale and have my deposit refunded. Important If your loan approval is due today then please telephone your conveyancer urgently on 03 8609 1200. Method used to return client authorisation form or VOI * Regular mail Mail with tracking Express post At Provey's office Via Australia Post Via ZipID Tracking number (optional) The method chosen typically has a tracking number for ease of tracking. Please provide the tracking number if at hand. Message I already returned the client authorisation form and completed the VOI on __/__/____. Please check your records to ensure the it is received in your office Message We have sent you the fully signed contract of sale and it should arrive soon at your office soon if not already. Message * Message * Message * I am interested in hearing more about . Please contact me to provide further information. Do you wish for us to contact you for detailed discussions about complaint * Yes please No thank you We investigate and assess all complaints. In most cases, we will contact you to obtain further information and feedback. We respect your privacy and will minimise your involvement during our investigation and assessment. OUR COMPLAINTS PROCEDURE Step 1 - Investigation Our Complaints Officer will investigate the subject matter of the complaint and assess the circumstances surrounding the subject matter of your complaint (around 14 days). If the process is expected to take longer than this, the Complaints Officer will be in contact with you to advise of same. Step 2 - Further information from you Following our investigation, you may be invited to provide further information. Step 3 - Further information from other parties If the subject matter of your complaint involves other parties and we feel that further information or documentation is required from them, this will be requested. We aim to gather further information and documentation within 21 days of submission of complaint. Step 4 - Finalisation of enquiry An assessment of the complaint will be finalised. If you indicated a requirement to receive a response, our Complaints Officer will be in contact to inform you of the outcome of our assessment and enquiry. Contact in the interim Contact us at complaints@provey.com.au or by phoning 03 8609 1200 if you have any other enquiries in the meantime. If you are human, leave this field blank. Submit